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This website receives approximately twelve thousand emails a month. All are read, but not by Whitley Strieber. Letters sent to the website may be forwarded to Whitley. If you receive a reply from Whitley, it will be signed by him. Unsigned replies are written by staff members and are not seen by the Whitley.

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21 Comments

  1. I’m not sure what has happened to my account.

    Our credit card was just recently billed for another years subscription, and I do not understand why I’ve not been informed on what my account will be on this new site.

    1. Author

      Please send any and all questions like this to subscribers@unknowncountry.com. Legacy subscribers were sent an email explaining how to enter the new site. It may have gone into your spam folder or not been opened.

  2. I just sent an email to the effect that I am unable to log on to the new site. I have a recurring subscription. I’m sure it’s just one of the many glitches that happen with any new website. I only hope it gets fixed quickly. I want my UNKNOWNCOUNTRY back!!!!!!!!!

    1. You sent us an email on May 27, 2016, and our subscription manager, Nikki Thomas, replied to it. This is a copy of her reply:

      Your account lapsed while we were in the old site and because it was
      broken, it did not inform you. You will need to start a new account in the
      new site. You will not be double-billed and your old account doesn’t have
      any time left on it.

      Go to https://www.unknowncountry.com and sign up under Subscribe Now.

      Best,

      Nikki Thomas

      > I am a subscriber (or I thought I was) and was always able to log on to
      > the
      > old site in the subscriber section. I have a six month recurring
      > subscription. Today I opened the site and saw that the new website had
      > come on line, and I thought that was really great. I’ve been looking
      > forward to it for some time now. When I tried to log on however, it did
      > not recognize my login information. I tried several times to login but it
      > failed every time. What do I do now?
      >
      > Jim Dollar
      >
      > dollar.jd@gmail.com (olegrumpy)
      >

  3. Now I’m convinced Mr. Streiber’s a Texan. When he mentions brisket as the penultimate food, especially its dry seasoned flavor… I think contacting Philip K. Dick on the other side would be far more profitable than contacting Elvis.

  4. I have no issues with registering or login.

    I have to offer my condolences to Whitley Strieber’s wife Anne’s passing. I had just read about it. She is in a better place and still communicating with her beloved Whitley and others.

    I will buy their new book about this. I am not one of the ones who ever laughed at your work or experiences.

    Stay strong and I am with you.

    Sincerely,
    Scott

  5. I was wondering how I can get your show in the UK. I can get back programs on tunein radio but would love to listen live. Enjoy all Whitley’s broadcasts and would love to listen in real time. Yours, Stewart

  6. I HAVE STILL BEEN PAYING FOR MONTHS BUT AM UNABLE TO GET INTO THE NEW SITE. PLEASE REFUND AND DO NOT CHARGE ME AGAIN UNLESS I CAN ACTUALLY GET IN.
    SINCERELY,
    KATHRYN

    1. I am Al Harlow. I provide site tech support. Our subscription manager, Nikki Thomas, has replied to you. You have either not seen or chosen not to open her emails. You either did not see or chose not to open the original email we sent to legacy subscribers about how to enter the new site, nor did you either see or open the follow-up to that email. As you can see from the instructions on this thread, subscriber issues should be sent to subscribers@unknowncountry.com, not posted here.

      I am posting a copy here of an email I sent you this morning out of my personal account, since you apparently do not see emails from our subscription manager. It contains a copy of her last email to you. The password has been removed because this is a public posting space. If you would like to obtain the password, email subscribers@unknowncountry.com or you can simply enter your account and get a new password for yourself.

      I am trying to reach you out of this email system in hope that you will see it.

      Al Harlow
      Unknowncountry.com

      Here is a copy of her most recent email to you:

      I saw your comment on our board and have updated your subscription. We
      sent an email to our long-time subscribers on May 2 explaining how they
      can enter the new site. It appears that you did not see this email, nor
      the follow-up sent two weeks later.

      All of our legacy accounts now have the email address as the username.
      Your username no longer appears on the site when you comment, only your
      nickname, which you can change in your profile.

      Your username is:
      starlight5516@sbcglobal.net

      Your temporary password, given to you in May, —–
      I have checked this pair and it is working normally.

      In future, if you have a problem with your subscription, please email

      subscribers@unknowncountry.com
      . I will take care of you immediately.

      If you would still prefer to cancel your subscription, let me know, and I
      will close it out and cancel your last payment.

      Best,

      Nikki Thomas

  7. Author

    The shows are pre-recorded, not live. You can listen on the site anytime.

  8. Author

    Just a reminder: Do not post subscriber issues here. Send your questions/problems to subscribers@unknowncountry.com and you will receive prompt support. Posting them here means that our subscription manager may not see them immediately.

  9. I just wanted to state that having rejoined after being a non-subscriber for a time that I really like the new format for the site. I am especially happy to see the message board back up and functioning.

    Thank you for all that you do and will continue to do to continue the tradition of transparency, voicing curiosity, and informing where other information outlets fail.

  10. cannot access my account..just subscribed yesterday and info says my account has expired. Subscribed by credit card..credit card has been charged.

    Brenda Staresnick
    staresnickb@aol.com

    1. Author

      This has been fixed. It may have happened because you do not accept cookies, or have a firewall that interfered with the completion of the transaction. If neither of those things were the cause, it was a failure of handshaking between our subscription system and your bank. This happens from time to time, and we’re sorry for the annoyance.

  11. I was just wondering, that while not a subscriber, you use to be able to share some of the stories and information to Facebook. I enjoyed doing this with my friends who followed, especially about UFO’s. Now however, for some reason I can’t share the stories. Was there a change regarding this? Thank you.

  12. Author

    We have made no changes that would cause this. It’s something to do with FaceBook. I have no idea how to fix it, or why it is like that.

  13. Could you tell me how I can download subscriber podcasts to my iPod Touch? I want to be able to listen to the entire subscriber show, but all I can download is the free version.

    Any help will be most welcome.

  14. Author

    Our subscription manager Nikki Thomas replied to you via email. She copied me. Here’s her reply:

    It sounds like you might not be logged in. After you go to the site on
    your iPad, are you logging in with username kwoodruff@cogeco.ca?

    If so and you are hearing only part of the show and it is stopping, you
    don’t have enough memory to stream on your device. Get the File Manager
    app and log in and stream through the app. This will solve this problem.

    If you have cookies suppressed in your browser, this could also cause your
    problem. Be sure you are accepting cookies, otherwise the site cannot see
    you and will cause your login to default to a non-subscriber status and
    play the free show. Our cookies disappear when you log off. We are not in
    the business of tracking people.

    Please respond to me at subscribers@unknowncountry.com rather than on the site.

    Best,

    Nikki Thomas

  15. Some things that cant be explained to me and my lack of education is preventing me from explaining what visitation I have in my room I just want to feel that my diagnosis in mental health is going to over ride what is really going on that is not the norm

  16. Whitley, since 2002 your books have transformed my life and are treasures to me. In your search and how you process your experiences, I found a like-minded soul, though I sadly don’t have any experiences of my own, that I remember, at least. But I’ve always been drawn to exploring our universe and yearn to have such experiences. I can’t wait to read your latest book, and I subscribed a few days ago to Dreamland. Your work is important, beautiful, and urgent. I hope more and more people subscribe and help you keep afloat. If I were wealthy, I would happily donate enough to keep this going indefinitely.

  17. Also, I love your beautifully written novel The Hunger. I am baffled that it doesn’t get more attention in the vampire literary world. I would LOVE an in-depth podcast or interview of you discussing all aspects of it: the conception, writing, philosophies, influences behind it. The film is a beautiful opera, though not representative completely of your book. Catherine Deneuve was hypnotic. How did you feel about her as your Miriam Blaylock?

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