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Subscription FAQ

Please note that new subscriptions are disabled as of February 26, 2017 until we deploy our new subscriber management system, which should be completed by March 5, 2017.

Below are the most commonly encountered problems with our subscription system and the means to fix them. Please try the suggestions below before attempting to contact us. If, after trying the suggestions below, you are still having trouble with your subscription, please write to us at subscribers@unknowncountry.com. Be sure to tell us, as specifically as possible, what problem you're encountering and what, if anything, you've attempted to correct it.

My password has quit working. What do I do?
I know I'm entering my password correctly, but it still won't work.
Do I need to resubscribe when my subscription runs out, and how do I cancel?
How do I update my credit card's expiration date?
How can I keep my real name private when posting comments?
I did all that and I still have a problem.

 
My password has quit working. What do I do?
If you are unable to use the password recovery tool located under the tab "Request New Login" under the Subscriber Login link, send a password recovery request to subscribers@unknowncountry.com

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I know I'm entering my password correctly, but it still won't work.
99% of people who have this problem are experiencing a bug in older versions of Internet Explorer. At some point you entered a wrong password and IE is continuing to use it even though you have re-entered it correctly. The way to solve this problem is to go to Tools, Internet Options, Delete Cookies. Then close IE and open it again. Input your password and username exactly as they appeared when you created your subscriber account. If you need assistance with your password, please write to us at subscribers@unknowncountry.com.

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Do I need to resubscribe when my subscription runs out, and how do I cancel?
If you purchased an auto-renewing subscription, then your credit card will be rebilled automatically as long as you keep the expiration date current and the card has enough credit on it. If  you purchased a non-renewing subscription, then you will need to resubscribe when your expiry-date is reached. When you try to log in, you will see an expired notice. You can then enter your account and update. To cancel, simply send a cancellation notice to subscribers@unknowncountry.com. You will receive a pro-rated refund unless you are cancelling within the first 30 days of your subscription being entered, in which case you will be charged $4.95 for the 1st 30 days. If you wish to stop autorenew, write subscribers@unknowncountry.com and it will be cancelled.

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How do I update my credit card's expiration date?
Once logged-in to Unknowncountry.com , select the MY ACCOUNT link found above the menu. This will display your account information. Click the 'Edit' tab, and then select the 'Payment Information' link. Here you can change your credit card details.

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How can I keep my real name private when posting comments?
To ensure your real name does not appear on any comments you make, simply click on the MY ACCOUNT link in the masthead, edit your account details and select the Personal Information link. There you can add/change your Nickname, not your Username.
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 I did all that and I still have a problem.
Be sure that your browser is set to medium security and that you accept cookies. If you have a firewall, make sure that it allows cookies from our site. Any secure transaction requires communication with your computer. The fact that we are sending you cookies does not mean that you are receiving spyware or ad bugs from us. Unknowncountry.com does not transmit any privacy abusive software or reveal customer information to third parties.

If none of the suggestions above have solved your problem, send subscribers@unknowncountry.com a specific and detailed description of what is occurring. Include your username, full name and email address. We will research your problem and get back to you as soon as possible (Usually under 3 days).

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