Receive the UnknownCountry newsletter
Alien Hunter: Underworld
view counter

Audio and Video FAQ


Below are the most common problems encountered while attempting to listen to and/or watch our subscriber programming, as well as the means to fix them. Please try the suggestions below before attempting to contact us. If, after trying the suggestions below, you are still having difficulty listening to the shows, please write to us at subscribers@unknowncountry.com. Be sure to tell us, as specifically as possible, what problem you're encountering and what, if anything, you've attempted to correct it.

How do I listen to the free Dreamland and Revelations shows?
The Dreamland or Revelations audio will not play correctly
The video will not play correctly.
I would like to listen in my car, but my car's CD player won't play MP3 files.
How do I play my MP3s on my car's CD player or other radio?
I'm still confused. Can you offer me any more help?

How do I listen to the free Dreamland and Revelations shows?

The audio players for both Dreamland and Revelations can be found on the Dreamland and Revelations show pages, underneath the show header graphic.
If you want to browse the site whilst listening to the audio stream, click the 'popup player' link under the audio player controls to open the player in a popup window. Note: depending on how you have your browser configured, this may open in a new browser tab.

Start playback:
Click the triangular 'Play' icon to start playing the audio stream.

Buffering:
You will notice the blue background growing from left to right as the audio is downloaded and buffered. This ensures playback is smooth and uninterrupted.

Playback/Pause:
You can pause the playback by clicking the 'Pause' icon. Restart playback from the point you paused it by clicking the 'Play' icon again.
To stop playback completely and reset to the start of show, click the square 'Stop' icon.

Jump to position:
By hovering your mouse pointer over the black/blue horizontal bar in the middle of the player, you will see the elapsed time of the show. Click on the bar to jump the playback forwards or backwards to this point.

The player shows the elapsed time and the total time of the show, and you can also adjust the audio volume using the slider on the far right of the player.

back to top


The Dreamland or Revelations audio will not play correctly

For the audio to play, the following system requirements should be met:

Abobe Flash browser plugin:
Adobe Flash plugin v9.0 or above. Get the latest version of flash for your system here:
http://get.adobe.com/flashplayer/
A Flash installation troubleshooting page can be found here:
http://kb2.adobe.com/cps/191/tn_19166.html

Javascript enabled:
Javascript should also be enabled on your browser. Full instructions can be found here:
http://activatejavascript.org/en/instructions

Supported Operating Systems:
Windows 98/ME/XP/Vista/7, Mac OS X 10.x, Linux

Supported Browsers:
- Microsoft Internet Explorer v6.0 and all subsequent versions
- Mozilla Firefox v2.0 and all subsequent versions 
- Apple Safari v2.0 and all subsequent versions
- Opera v9.0 and all subsequent versions
- Google Chrome

If your system meets all of the above requirements and you still find that the audio will not play, it may be that you do not have a fast enough internet connection to allow this type of listening. In this case you will need to download the programming you'd like to hear, and then play it on your computer. If you need help learning how to download files from the subscriber section, visit our Downloading Files help page.

back to top

The video will not play correctly.

This is most likely due to one of two things; 1.) An out of date or missing version of the required media player, or 2.) Your media player not having the correct codec needed to play the video.

First, be sure that you are using an up to date version of the required media player (our file download links detail what format the file is in). You can get the latest version of the Windows Media Player at Microsoft's Windows Media Download Center, and the latest version of the QuickTime player at Apple's website. If this does not correct the problem, and you are using a correctly installed, working, up to date version of the required media player, try re-installing the basic set of codecs that come with the product.

Over time, as other audio and visual playback software is installed, codec files can be replaced or damaged. A 'codec' is software used by the media player that tells it how to decode audio and video. Different methods of encoding audio and video require different codecs to play them back. Re-installing them will often help. This is one reason why, incidentally, you might be able to watch video at one website, but not another.

If you'd like to learn more, please visit Microsoft's Windows Media Player Codecs page or Apple's QuickTime information page.

back to top


I would like to listen in my car, but my car's CD player won't play MP3 files.

Our shorter programming (45 minutes and under) can be downloaded and burned onto a single CD as a CD audio file. Dreamland will require two CDs. Your CD burning program will tell you when to insert the second CD. Another alternative is to get an MP3 player that can accept our MP3 files, which are recorded at 32 Kbps, 16000 Hz mono. Be sure that the MP3 player you are considering can play back these files, and that it has enough memory to hold our programming. Dreamland is a 20 to 22 MB file.

back to top


How do I play my MP3s on my car's CD player or other radio?

A neat way is to purchase a mini FM transmitter that plugs into your player's headphone jack and will transmit to any nearby FM radio, including a car radio. If your car has a cassette player, you can purchase a device that again plus into your player's headphone jack, and features a dummy cassette that slots into your car's cassette player.

back to top


I'm still confused. Can you offer me any more help?

If you need help downloading files, please see the Downloading Files help page.

If, after trying the suggestions above, you are still having difficulty, please write to us at subscribers@unknowncountry.com.

back to top